How can I open a support ticket?

Raising a support ticket is the best way to contact our Support Specialists and report issues or ask questions. Support tickets are currently only available via Flinks' Help Support Portal.

If you requested permission to view all support tickets created by your organization, this is also where you can access them. Find below instructions on how to access and create a new ticket:

1. Navigate to our Help Support Portal
   If this is your first time using it, you will be asked to sign up and create your account using your company email address

2. In the top right corner, click on the Submit a ticket button
   

3. Fill in our ticket form, including:

   • The Flinks product (Aggregation, Upload, Attributes, Pay...), where the issue is occurring

   • The type of issue

   • The financial institution and the country affected

   • The Session ID for failed connection attempts

   • The Request ID for successful connections, and or the user's Login ID

   • Screenshots showing or reproducing the issue

   • For missing transaction issues, include screenshots and or statements including the missing transactions

4. Click Submit

You will receive an email when the ticket is created. You can also find it on your Tickets page, which you can access via the top right menu by clicking the Tickets button.

You can reply, add information, or request an update by clicking to open a ticket listed on the page.