Support at Flinks

How can I get in touch with Support?

Through the Help Support Portal. 

Flinks provides you with an interactive form, designed to help you describe the issue clearly. This ensures faster assessment and prioritization by our team.

You can also track all your tickets and access Knowledge Base articles on the Support Portal.

Guaranteed EFT Clients may also open tickets via help@flinks.com. When doing so, please make sure to include the information listed in section 4 to help us troubleshoot efficiently.

When should I raise an issue?

You should consider opening a ticket when:

• A configuration update on Flinks’ side may be required.
• A connection failed with an error, and the reason available on your Client Dashboard is unclear
• A connection returns results that do not align with the data scope defined in your Flinks Connect settings or API requests.

Please note that once a connection is completed, any previously missing data cannot be retrieved retroactively. Reporting the issue promptly enables Flinks to identify the root cause and implement a fix, helping prevent recurrence in future connections.

When should I expect a definitive response from Support?

All tickets are subject to a prioritization process based on:

• Type of incident
• Severity and impact
• Recurrence
• Other relevant factors

Incidents affecting smaller institutions or isolated cases may require more time to resolve. High-impact incidents—particularly those involving major financial institutions—are prioritized and handled more quickly.

Cases related to small financial institutions or wealth data may also take longer due to their complexity and the need for specialized investigation. Our team remains committed to providing the most effective resolution possible.

How should I report incidents?

If you are reporting issues across multiple financial institutions, please submit separate tickets for each. This allows for proper prioritization and a faster investigation process.

For more information on how to create a new ticket, please visit our How can I open a support ticket? article.